privacy policy





My Shop POLICIES:

RETURNS: For returns, all you need to do is contact me within 14 days of receiving your package. Return shipping is at the customer’s expense, including items that may get lost or damaged en route.
Please make sure that returned jewelry is unworn and in their original condition and packaging. Unfortunately, Batya's Jewelry cannot accept a return if our return policy requirements are not met with.
The jewelry undergoes careful inspection when it leaves the studio. If ever an item arrives damaged, please inform me within 24 hours.

LOST OR DAMAGED PACKAGES: Unfortunately, I cannot accept a return in which integrity has been compromised or shows clear signs of having been opened and resealed. Note that the only authority allowed to open the package during transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.

RETURNED MAIL: I cannot offer a refund for a return if:
1) The address provided was incorrect.
2) The package is unclaimed once attempted to be delivered.
It is possible to have the package re-shipped once the jewelry has been sent back to me. In that case, I will send you a message to confirm the shipping address, and re-shipping and handling costs are to be covered by the customer before resending the package.

Please note that shipping costs are included in the prices.
Please note that in the case of returns or items requiring exchange or refunds, the cost of shipping will NOT be refundable (US$14 for regular shipping method).

SHIPPING: All orders will be shipped to the shipping address supplied through your information. Please check that the address and all other details are correct before finishing at the check-out. Batya's Jewelry cannot be held responsible for packages shipped to wrong addresses.

ESTIMATED SHIPPING TIMES: Since international mail is affected by several circumstances, transit times, customs delays, and delivery times are beyond our control within 30 days from sending. We appreciate your understanding.

CUSTOMS AND DUTIES FEES: Any customs or duties fees that may apply are to be covered by the customer. Sellers cannot be held responsible for delays due to customs or issues with postal services.
Thank you for your co-operation!

JEWELRY CARE - Some important notes
To protect over time:-
• Avoid wearing jewelry while sleeping, working, or exercising.
• Avoid contact with cleaning materials, perfumes, hair sprays, and other beauty products.
• Store carefully and individually in a dry place to avoid scratches or corrosive damage.
• Clean your jewelry with a soft cotton cloth and warm water. Use a tiny drop of liquid soap if needed.


Just so you know – Damage can be caused by contact with:
Rough abrasive surfaces, body sweat, corrosive materials such as hairspray, chemicals, grease, and high temperatures.

I hope you'll find what you dreamed of in my store.
With LOVE,
Batya